We aim to ensure every customer has a positive shopping experience with roamr.shop. If your purchase doesn’t meet expectations, our return and refund guidelines below will help you understand your options.
1. Return Window
You may request a return within 30 days of receiving your item for issues including:
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Defective or damaged goods
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Incorrect items delivered
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Items that significantly differ from store descriptions
2. Conditions for Returns
Returned items should:
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Be in reasonably good condition
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Include original packaging when possible
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Include proof of purchase or order number
3. Items Not Eligible
For hygiene or special-order reasons, we cannot accept returns for:
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Personalized or custom items
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Clearance / final sale items
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Items worn, altered, or misused
4. Refund Timeline
After receiving and inspecting the returned product:
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Approved refunds will be processed to your original payment method
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Banks or credit card providers may require 3–7 business days to finalize
5. Replacements & Exchanges
If your product arrived damaged or with functional issues, we will arrange a replacement at no additional cost.
6. Return Shipping Costs
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We cover return shipping only if the issue is our responsibility
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In other cases, customers may be responsible for return shipping fees
7. How to Initiate a Return
Reach out to us at contact@roamr.shop with:
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Your order number
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Photos/videos (for damaged or incorrect items)
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A brief explanation of the issue
Our team will guide you through the next steps.